Location: Jackson, MS
Work Arrangement: Remote (primarily remote with occasional planned onsite work in Jackson).
Employment Type: Contract.
Interview Mode: Either webcam or in person.
Travel Note: Occasional onsite travel is required; all travel costs must be included in your requirements, as expenses are not separately reimbursed.
Federal Documentation: Develop and coordinate critical federal documents, including Implementation APDs (IAPD) , Operational APDs (OAPD), and APD Updates.
Compliance Reporting: Document system architecture and modular design to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356).
Data Quality Planning: Maintain the CCWIS Data Quality Plan, including data governance structures, stewardship responsibilities, and alignment with federal reporting (AFCARS, NCANDS, NYTD).
Operational Artifacts: Create and maintain deployment guides, disaster recovery documentation, and standard operating procedures (SOPs) for case management workflows.
User Support Materials: Develop training manuals, job aids, and online help content for end-users.
Project Support: Assist PMO and Change Management (OCM) teams with specialized documentation and support responses to federal audit inquiries.
Technical Writing: 5+ years of experience analyzing and documenting complex software solutions in a technical environment.
IT Proficiency: 3+ years of experience with cloud technologies, SaaS solutions , and data analysis.
Government Systems: Proven experience supporting large-scale government IT implementations (preferably in Child Welfare or Human Services).
Editorial Excellence: Exceptional writing, editing, and proofreading skills with a focus on producing high-quality, audit-ready deliverables.
Communication: Ability to translate complex technical concepts into clear narratives for both federal oversight bodies and program staff.
Education: Bachelor's degree in business, information systems, or a related field.
Specific experience within child welfare domains or case management systems.
Experience with hosted web application implementation in the social services or crisis management sectors.
Change management experience.
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