Chief People Officer (CPO)
Lead with purpose.
Grow with a people-first organization. Pacific Service Credit Union (PSCU) is seeking a forward-thinking, experienced Senior Vice President, Chief People Officer (CPO) to join our executive leadership team. This is more than a position; it’s a pivotal opportunity to shape the future of people strategy, leadership development, and organizational culture at one of the industry’s most trusted and financially strong credit unions.
At PSCU, people come first, our members, our employees, and the communities we serve. That commitment has earned us recognition as a Top Workplace for six years in a row, and it defines how we work, grow, and lead together. We hire collaborative, innovative professionals who share our passion for excellence, integrity, and making an impact through purpose-driven leadership.
As the SVP, Chief People Officer, you’ll provide executive leadership of the organization’s people strategy, overseeing talent acquisition, leadership development, workforce planning, total rewards, organizational design, employee relations, and learning and development. Reporting directly to the President & CEO and serving as a key member of the Senior Leadership Team, you’ll design and execute a forward-looking, enterprise-wide people strategy that enables organizational growth, strengthens leadership capability, and delivers an exceptional employee experience.
You’ll lead efforts to align talent, culture, and organizational effectiveness with PSCU’s long-term strategic goals. Your leadership will help shape the organization’s leadership pipeline, advance workforce capabilities, strengthen employee engagement, and ensure compliance with evolving employment regulations. By partnering closely with executive leadership and the Board, you’ll embed strong people practices that support innovation, accountability, and sustained performance across the organization. This is an especially exciting time to join PSCU. The credit union is in a position of exceptional financial strength and is investing in technology, operational capabilities, and future-ready talent strategies to support continued growth. As Chief People Officer, you will play a central role in guiding that journey, building a high-performing culture, empowering leaders and teams, and ensuring PSCU continues to attract, develop, and retain the talent needed to deliver exceptional service to our members and communities.
You’ll report directly to Jenna Lampson, President and CEO, a dynamic and inspiring leader known for her authenticity, mentorship, and people-first mindset. Jenna leads with vision and purpose, cultivating a culture where every leader’s voice is valued and every contribution matters.
If you’re ready to lead boldly, protect strategically, and help shape the next chapter of PSCU’s success, we’d love to meet you.
Please submit your resume or inquiries directly to our Talent Acquisition Partner – TQC Team CUSO, addressed to Sonya B. at ***email_hidden***, and kindly copy info@tqcteam.com.
About this Role
At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.
The Senior Vice President, Chief People Officer (CPO) is responsible for designing and executing an enterprise people strategy that enables organizational growth, leadership excellence, operational effectiveness, and an exceptional employee experience.
As a key member of the Senior Leadership Team, the CPO partners closely with senior leaders to align talent, culture, organizational design, and leadership capability with the credit union’s long-term growth strategy.
This role ensures that the organization attracts, develops, and retains high-performing talent while fostering a values-driven, inclusive, and high-engagement culture that supports innovation, accountability, and sustained performance.
This role requires a dynamic leader with exceptional business acumen, excellent communication skills, and a demonstrated record of delivering sustainable strategic growth. The position is critical to the organization’s growth and long-term success, demanding a forward-thinking, innovative leader capable of advancing strategic initiatives and creating lasting impact.
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