Inventory Coordinator Job at SGS Consulting, Maryland

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  • SGS Consulting
  • Maryland

Job Description

Job Responsibilities:

  • Receive, unpack, and validate customer devices in the system
  • Engage with customers regarding equipment status and processing
  • Perform accurate data entry of device and customer information
  • Handle customer assets with care and professionalism
  • Collaborate with FTC Service & Sales Teams and direct customer contacts
  • Meet ISO9001 and internal service level objectives
  • Interface assertively and positively with FTC personnel
  • Maintain accountability for workflow and results
  • Use FTC’s Oracle-based Service Operating System
  • Adhere to company policies and service cycle targets
  • Demonstrate flexibility and positivity during peak periods (overtime may be required)

Skills:

  • Typing speed of at least 30 WPM
  • Excellent written and verbal communication
  • Strong organizational and multitasking skills
  • Ability to address service-level challenges across all FTC personnel
  • Experience in fast-paced environments with time-sensitive goals
  • Proficiency in Google Suite and Microsoft Excel
  • Willingness and ability to learn new systems quickly
  • Accountability and self-motivation
  • Effective problem-solving skills
  • Ability to lift boxes up to 35 lbs
  • Initiative and sound decision-making with minimal supervision
  • Team player and self-sufficient contributor
  • Strong work ethic and professional demeanor

Education/Experience:

  • Proficiency in Google Suite and Microsoft Excel
  • Typing speed of at least 30 WPM
  • Ability to lift up to 35 lbs
  • Strong written and verbal communication skills
  • Organizational skills and multitasking ability
  • Customer service experience
  • Team collaboration
  • Answering and filtering incoming calls
  • Ability to work in a fast-paced environment under time constraints
  • Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
  • Follow detailed work instructions
  • Accountability and reliability
  • Positive attitude under pressure
  • Individual contributor and team player
  • Decision-making with minimal supervision over time
  • Strong work ethic and problem-solving skills

Job Tags

Fixed term contract

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