Job Description

Lead Medical Assistant

Location:Chicago IL

Lead the Frontline of Patient Care at EPIC Health

At EPIC Health we are committed to transforming the healthcare experience through exceptional patient care operational excellence and strong clinical leadership. As a Lead Medical Assistant you will play a critical role in supporting clinic operations mentoring staff driving workflow efficiency and ensuring high-quality patient care delivery across the practice. This role is ideal for a highly organized and clinically experienced Medical Assistant who thrives in a fast-paced environment leads by example and is passionate about team development continuous improvement and patient-centered care.

Position Summary

The Lead Medical Assistant serves as a key clinical and operational resource within the practice. This individual supports daily clinic operations oversees workflow optimization assists with quality assurance initiatives provides ongoing training and competency validation for Medical Assistants and collaborates with leadership to maintain efficient patient flow and operational consistency. This role combines hands-on clinical responsibilities with leadership coaching quality oversight inventory management and process improvement initiatives.

Essential Duties & Responsibilities

Team Leadership & Staff Development

• Provide day-to-day leadership guidance and support to Medical Assistants.
• Lead by example in professionalism accountability patient care standards and workflow efficiency.
• Assistwith onboarding orientation and cross-training of new team members.
• Train andvalidatecompetency for clinical procedures point-of-care testing injections specimen collection and workflow processes.
• Conduct ongoing weekly/monthly skills checks and reinforce compliance with clinical standards.
• Support leadership with staff coaching performance feedback workflow reinforcement and development planning.
• Assistwith troubleshooting workflow barriers andidentifyingoperational improvement opportunities.
• Support implementation and adoption of new workflows initiatives and clinical processes.

Clinical Support & Patient Care

• Room patients and prepare exam rooms.
• Obtain and document vital signs and medical histories.

• Administer injections andassistwith procedures.
• Perform phlebotomy and specimen collection (if applicable).
• Ensureaccuratetimely and complete documentation within the EHR.
• Support providers with patient throughput workflow efficiency and time management.
• Deliver patient-centered care with professionalism empathy and effective communication.

Workflow & Clinic Operations

• Help oversee daily clinic flow tomaintainoperational efficiency and positive patient experiences.
• Monitor patient throughput and door-to-door timesidentifying delays and escalating operational barriers as needed.
• Audit workflows to improve communication between front desk and clinical teams.
• Support continuous quality improvement (CQI) initiatives and process standardization across the clinic.

Laboratory Quality Assurance & Compliance

• Oversee daily lab QA/QC processes and ensure completion of required controls and documentation.
• Maintain lab binders procedure logs competency records and reconciliation documentation.
• Ensure compliance with regulatory safety infection control and clinical quality standards.
• Monitorexpirationdates inventory accuracy and completion of required quality checks.

Inventory & Supply Management

• Monitor andmaintaininventory of medical supplies vaccines lab materials and equipment.
• Manage SIMS/Kanban inventory workflows and ensuretimelysupply replenishment.
• Ensure exam rooms and clinical areasremainclean organized compliant and fully stocked.

Patient Experience & Communication

• Foster a welcoming respectful and professional environment for patients and staff.
• Address patient concerns with professionalism urgency and empathy.
• Promote a culture of teamwork accountability and service excellence.

Qualifications

Required Qualifications

• Previousexperience as a Medical Assistant or similar clinical role.
• Strong understanding of clinical workflows patient care procedures and outpatient operations.
• Experience with Athena EHR and Microsoft Office.
• Excellent communication organizational multitasking and problem-solving skills.

Preferred Qualifications

• 2 years of experience in a lead or senior Medical Assistantrole;or 6 years of Medical Assistant experience.
• Medical Assistant certification (CMA RMA or equivalent) preferred.
• Experience in primary care or outpatient clinic settings preferred.

Performance Expectations

• Maintainhigh standardsof clinical quality documentation accuracy and operational consistency.
• Ensuretimelycompletion of QA/QC logs competency validations and inventory processes.
• Promote accountability efficiency and adherence to organizational standards.
• Contribute to continuous improvement initiatives that enhance patient care and clinic operations.

Why Join EPIC Health

• Career Growth Opportunities

• Leadership Development
• Collaborative Team Environment
• Mission-Driven Culture
• Competitive Compensation & Benefits
• Opportunity to Make a Meaningful Impact in Patient Care

Visit to learn more.

*Background checks are required for this role.*

Required Experience:

Junior IC

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