Job Description

Job Title: Mail/Finishing Level 2

Location: Nashville, TN

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: up to $21.62/hr

Essential Functions:

• Operate high-speed, high-volume mailroom and finishing equipment including inserters, sorters, postage meters, envelope printers, scales, and related automated systems

• Perform production mail preparation including folding, inserting, labeling, mail merges, and finishing work on outgoing materials

• Manage packaging, posting, shipping, and fulfillment activities for client materials, including kitting, assembly, and distribution

• Execute charge-back reporting for postage, courier, express, local delivery, and fax services

• Process incoming and outgoing mail: receive, sort, log, track, and distribute mail, packages, supplies, and accountable items

• Maintain tracking systems, barcode scanning, and electronic logging for mail and shipment visibility and audit compliance

• Coordinate USPS, FedEx, and other courier pickups/deliveries; resolve delivery or tracking issues as needed

• Perform address validation, mail cleansing, barcode review, and database updates using specialized mailing software

• Support electronic mail distribution, fax processing, scanning, and document routing workflows

• Maintain supply inventory levels and ensure availability of required mailroom materials

• Ensure adherence to mailroom security procedures and compliance standards

• Monitor equipment performance, perform routine cleaning, and coordinate vendor service when required

• Recommend workflow and process improvements to improve efficiency and reduce cost

• Provide customer service support as the focal point for special mailings and shipping requests

Skills:

• Ability to lift and move up to 50 lbs

• Strong reading, writing, and verbal communication skills in English

• Intermediate PC and internet proficiency

• Intermediate MS Word skills (mail merges, tables, formatting, headers/footers, forms)

• Intermediate MS Excel skills (formulas, charts, multiple worksheets)

• Working knowledge of MS PowerPoint

• Experience with mailroom and shipping systems (e.g., Pitney Bowes, FedEx systems)

• Ability to operate and troubleshoot mail/finishing equipment

• Strong organizational skills with ability to manage multiple priorities

• Data entry accuracy and attention to detail

• Ability to work independently with minimal supervision

• Strong customer service and communication skills

• Ability to estimate, schedule, and track mailing jobs and workflows

• Ability to train or mentor other mailroom associates

Experience:

• 1-2 years of experience in mailroom operations and/or operating mail finishing equipment in a high-volume environment

Education:

• High School Diploma or equivalent required

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

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