Job Description

The Clinic Nurse Manager is accountable for the quality of patient care, operational efficiency, and human resources management for assigned area(s). The Manager provides leadership and guidance to Medical Assistants (MAs), Licensed Vocational Nurses (LVNs), and other clinical and administrative staff supporting clinic operations, and performs complex administrative and clinical duties as required. The Manager serves as a primary point of contact for physicians, staff, patients, and external departments to address issues requiring resolution, and assists with the overall management of clinic operations. The role includes serving as the primary competency validator and educator for clinical staff and overseeing complex, independent problem-solving. As an integral member of the multidisciplinary team, the RN Manager may provide direct outpatient care when necessary, utilizing the nursing process to support patients and families. The Manager ensures patient privacy, safety, and confidentiality, maintains compliance with infection control standards, and ensures care delivery aligns with professional standards and hospital policies. The Manager promotes a positive, professional practice environment; supervises and develops frontline staff; supports Shared Governance and Magnet principles; and makes data-driven decisions to achieve an optimal, cost-effective patient experience. The Manager role models behaviors consistent with the organization's values and advances its mission, vision, and strategic.

The Clinic Nurse Manager is accountable for the quality of patient care, operational efficiency, and personnel management for assigned area(s). The Manager provides leadership and guidance to Medical Assistants (MAs), Licensed Vocational Nurses (LVNs), and other clinical and administrative staff supporting clinic operations, and performs complex administrative and clinical duties as required. The Manager serves as a primary point of contact for physicians, staff, patients, and external departments to address issues requiring resolution, and assists with the overall management of clinic operations. The role includes serving as the primary competency validator and educator for clinical staff and overseeing complex, independent problem-solving. As an integral member of the multidisciplinary team, the RN Manager may provide direct outpatient care when necessary, utilizing the nursing process to support patients and families. The Manager ensures patient privacy, safety, and confidentiality, maintains compliance with infection control standards, and ensures care delivery aligns with professional standards and hospital policies. The Manager promotes a positive, professional practice environment; supervises and develops frontline staff; supports Shared Governance and Magnet principles; and makes data-driven decisions to achieve an optimal, cost-effective patient experience. The Manager role models behaviors consistent with the organization's values and advances its mission, vision, and strategic goals

Essential Duties

• Serves as the primary clinical leader for the outpatient clinic. Provides direct clinical oversight, leadership, and guidance to LVNs and MAs. Provides clinical supervision of the clinic LVNs in compliance with state nursing regulations and organizational policy. Partners closely with a non-clinical supervisor to support operational workflows, staffing coordination, and administrative functions, while retaining accountability for clinical standards and patient care. Promotes effective communication and collaborative working relationships among clinical staff, physicians, and interdisciplinary teams. Responsible for recruitment, onboarding, development, performance management, and retention of clinical staff in alignment with organizational goals. Collaborates with Human Resources and the Education Department to ensure appropriate orientation, competency validation, and ongoing education for staff.
• Manages and supervises staff to achieve institutionally determined standards to include: effective communication with staff, physicians and patients, providing feedback, goal setting, responding to patient and staff needs and mentoring and coaching staff to achieve performance improvement and monitors work flow and ensures adherence to policies and procedures; recommends and/or implements changes as necessary to maintain efficiency.
• Maintains high level of customer service to all internal and external customers by communicating performance standards and expectations to clinic staff, coaches, mentors and develops staff, administering customer satisfaction surveys and responses to them and orient and train staff on specific clinic work processes.
• Organizes and directs operational processes including: Access to care, telephone service/response times, clinic dwell times, practice and procedure changes, insurance verification, timely submission and completeness of charges, billing compliance, cancellations/bumped appointments, referral tracking and follow up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service.
• Ensures successful financial performance of the clinic including: monitoring adequate financial controls for appointments, charges and payment functions, works with collaboratively with transplant administrative leadership to develop clinic budget, tracks performance and variance to budget, ensures appropriate accounting practices and procedures are followed, prepares and submits various budgetary reports, oversee purchasing and expense management, collaborates with business manager and team leader to ensure successful collections effort.
• Designs, executes, and maintains effective system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded and financial information is reliable.
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
• Works in close collaboration with transplant administrative leadership, transplant physicians, coordinators.
• Performs other duties as assigned.

Required Qualifications

• Req Bachelor’s Degree Degree in Nursing

• Req 5 years Experience as an RN

• Req Must be computer literate in Outlook, Word and Excel.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Excellent communication skills both oral and written.
• Req Committed to excellence in patient care and customer service.
• Req Commitment to continuous quality improvement and results driven outcomes.
• Req Strong leadership and supervisory skills with the ability to manage and develop multidisciplinary teams.
• Req Ability to bridge the gap between administrative demands and clinical needs.
• Req Knowledge of outpatient clinical operations, nursing practice standards, and regulatory requirements.
• Req Organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
Req Knowledge of people management practices, including staffing, performance management, and employee development

Preferred Qualifications

• Pref Master’s degree Degree in Nursing or in progress (strongly preferred) * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing
• Pref Master’s degree Master’s degree in Business Administration, Healthcare Administration, Nursing Administration, or equivalent graduate-level education preferred.
• Pref 2 years Experience in a management position
Pref 1 year Transplant experience

Required Licenses/Certifications

• Req Registered Nurse - RN (CA Board of Registered Nursing) Valid California License.
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $145,600.00 - $240,240.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.

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