Job Description

A fast-paced medical office is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in/check-out process while delivering exceptional customer service.

Key Responsibilities

• Greet, check in, and check out patients with professionalism and accuracy
  

• Schedule appointments and update patient profile information in the EMR system
  

• Verify insurance using phone or online tools and collect copays
  

• Answer phone calls, take messages, and direct inquiries appropriately
  

• Maintain patient confidentiality and ensure all documentation is complete
  

• Escort patients to exam rooms when necessary
  

• Prepare and print forms needed for patient visits
  

• Assist with follow-up appointments and referral scheduling
  

• Support providers by identifying HEDIS-related needs for scheduled patients
  

• Present patient satisfaction surveys and escalate service issues when needed
  

• Participate in daily/weekly team huddles to discuss patient needs
  

• Perform general administrative duties including faxing, emailing, scanning, and record updates
  

• Maintain a clean, organized reception area
  

• Provide superior service and build trust with every patient interaction
  

Required Qualifications

• High School Diploma or equivalent
  

• MediClear Certification or equivalent HIPAA/Privacy training required
  

• Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment
  

• Strong computer skills including EMR experience and basic IT system familiarity
  

• Excellent verbal and written communication skills
  

• High attention to detail with strong organizational abilities
  

• Strong customer service mindset and ability to stay calm under pressure
  

• Ability to multitask and handle a steady flow of patients
  

• Fluent in spoken and written English
  

Preferred Qualifications

• Medical Assistant education or certification (not required)
  

• BLS for Healthcare Providers
  

• Proficiency in Microsoft Office (Excel, Word, Outlook)
  

Skills Needed for Success

• Positive, professional attitude
  

• Strong listening and interpersonal skills
  

• Ability to work efficiently in a team-oriented environment
  

• Ability to deliver accurate documentation and maintain compliance standards
  

• Comfortable with fast-paced clinical operations
  

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