Job Description
Position Summary The Office Assistant at Home Instead plays a key role in supporting daily office operations, ensuring excellent client and caregiver experiences, and assisting with administrative, marketing, and scheduling functions. This position requires strong organization, communication, and multitasking skills in a fast-paced environment.
What We Offer - Dental insurance
- Aflac insurance
- IRA with 3% company match
- Paid Holidays
- A meaningful career in a vital industry
- On-call responsibilities
- Meaningful Work and Connections. You will be part of a team that truly cares about their clients and caregivers
Key Responsibilities Administrative & Office Support - Answer incoming phone calls and direct inquiries professionally
- Provide general office support and complete miscellaneous administrative tasks
- Maintain organized records and documentation
New Hire Orientation & Caregiver Support - Coordinate and conduct new hire orientations
- Serve as a point of contact for caregiver questions and support
Scheduling & Client Coordination - Provide backup support for scheduling caregivers and client shifts
- Conduct introductions between new clients and caregivers when needed
- Help ensure continuity of care and client satisfaction
Marketing & Community Engagement - Create and distribute monthly newsletters
- Manage and update social media accounts
- Assist with marketing initiatives and community outreach efforts
Billing & Insurance Support - Assist with private pay billing processes
- Support long-term care insurance billing and documentation as needed
Additional Duties - Provide occasional shift coverage as needed
- Support team members across departments
- Perform other duties as assigned
Schedule: Monday to Friday and occasional weekends with On-call rotation About Home Instead Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications - High integrity
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Previous office, administrative, or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Ability to multitask and adapt in a fast-paced environment
- Proficiency in Microsoft Office and basic computer skills
- Experience with social media platforms preferred
- Ability to excel in a fast-paced, team-oriented environment
- Completes criminal background, MVR, drug screen, and reference checks
- Passion for working with the aging population is preferred
- Ability to travel locally as needed to meet clients and provide support
Requirements - Experience in a service-focused role, with a dedication to "doing what’s right" for clients
- Strong organizational skills and comfort with technology
- Commitment to high standards of compliance and service quality
- Ability to travel locally as needed to meet clients and provide support
- Flexible availability for occasional after-hours or weekend duties
Job Tags
Full time, Work at office, Monday to Friday, Flexible hours, Shift work