Okta Administrator Job at Openkyber, Georgia

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  • Openkyber
  • Georgia

Job Description

Seeking an experienced L2 Production Support Engineer to provide operational support for enterprise automation platforms and business-critical applications. The role focuses on ensuring system stability, incident resolution, access governance, monitoring, and continuous service improvement across RPA and application environments.

Key Responsibilities:
  • Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools
  • Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence
  • Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
  • Monitor application and infrastructure performance using Dynatrace and other monitoring tools
  • Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust
  • Manage and support virtualized environments using vSphere
  • Troubleshoot .NET, web-based, mainframe, and enterprise applications
  • Develop automation scripts using C#, Python, and Batch scripting
  • Support CI/CD deployments using Jenkins and GitHub Actions
  • Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint
  • Collaborate with development, infrastructure, and security teams for seamless production support
Required Skills:
  • Strong experience in L2 Production Support
  • Hands-on with RPA tools: UiPath, Blue Prism, Pega
  • Experience with ServiceNow ticketing system
  • Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta)
  • Experience with monitoring tools like Dynatrace
  • Proficiency in scripting: C#, Python, Batch
  • Experience with .NET applications and troubleshooting
  • Familiarity with CI/CD tools such as Jenkins and GitHub Actions
  • Good understanding of virtual environments (vSphere)
  • Strong analytical and problem-solving skills

For applications and inquiries, contact: hirings@openkyber.com

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