Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW  

Monitors and patrols assigned areas to provide a safe environment for guests, residents and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

REPORTS TO: Director of Security and/or Shift Supervisor.

WORK ENVIRONMENT: All areas of Resort and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal: All Resort Staff.

External: Resort Guest, Resident Guest and residents/visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS 

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.

• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest, resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.

Desirable:

• 2 years of experience.
• Experience with computers.
• Ability to input and access information in the property management system computers.
• Experience in Hospitality Industry in similar position.
• Previous guest and residents relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 35-40 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 2 feet.
4. Remain in stationary position for 8 hours throughout work shift.
5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
6. Ability to walk extended periods of time.
7. Ability to running up the stairs

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