Professional Services Engineer Job at Tabush Group, New York, NY

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  • Tabush Group
  • New York, NY

Job Description

Watch a quick 1-minute video about this role:

Overview

We are a New York–based Managed Services Provider. We’re hiring a Professional Services Engineer to support project work such as system upgrades, migrations, infrastructure improvements, security initiatives, and client onboarding.

Key Responsibilities

  • Execute IT projects including server upgrades, cloud and M365 migrations, network improvements, security initiatives, and client onboardings
  • Work closely with project managers to meet timelines and project requirements
  • Own assigned project tasks and raise risks or issues early
  • Create and maintain clear technical documentation
  • Communicate clearly with clients during project work and explain technical decisions in plain language
  • Track time accurately to projects and tasks
  • Complete project handoff and knowledge transfer to support teams

Required Experience & Skills

  • 5+ year experience in MSP or similar IT services environment
  • Hands-on experience supporting and deploying production business environments
  • Strong working knowledge of:
    • Windows Server (builds, migrations, troubleshooting)
    • Active Directory (Group Policy, permissions, troubleshooting)
    • Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
    • Azure fundamentals (VMs, storage, networking basics, identity integration)
  • Solid networking foundation, including:
    • VLANs, subnets, routing basics
    • Firewall concepts and rule review
    • VPN technologies (site-to-site and client VPN)
    • DNS, DHCP, and network troubleshooting
  • Experience with at least some of the following in real environments:
    • Endpoint management (Intune, RMM platforms, or similar)
    • Security tooling (EDR, email security, vulnerability scanning, or similar)
    • Backup and disaster recovery platforms
    • Migration tooling and data transfer projects
  • Comfortable working on multiple projects at the same time with competing priorities
  • Strong troubleshooting and root cause analysis skills
  • Clear written and verbal communication skills, including client-facing communication
  • Highly organized, accountable, and detail-oriented
  • Able to work independently while still collaborating with project and support teams
Work Expectations & Requirements

  • In-office role (4 days in office, 1 remote)
  • Occasional nights, weekends, or off-hours required for project work
  • Occasional travel to client sites, including out-of-state, as needed

Job Tags

Work at office, Remote work, Night shift

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