Job Description

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Overview

We are a New York–based Managed Services Provider. We’re hiring a Professional Services Engineer to support project work such as system upgrades, migrations, infrastructure improvements, security initiatives, and client onboarding.

Key Responsibilities

• Execute IT projects including server upgrades, cloud and M365 migrations, network improvements, security initiatives, and client onboardings
• Work closely with project managers to meet timelines and project requirements
• Own assigned project tasks and raise risks or issues early
• Create and maintain clear technical documentation
• Communicate clearly with clients during project work and explain technical decisions in plain language
• Track time accurately to projects and tasks
• Complete project handoff and knowledge transfer to support teams

Required Experience & Skills

• 5+ year experience in MSP or similar IT services environment
• Hands-on experience supporting and deploying production business environments
• Strong working knowledge of:
• Windows Server (builds, migrations, troubleshooting)
• Active Directory (Group Policy, permissions, troubleshooting)
• Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
• Azure fundamentals (VMs, storage, networking basics, identity integration)
• Solid networking foundation, including:
• VLANs, subnets, routing basics
• Firewall concepts and rule review
• VPN technologies (site-to-site and client VPN)
• DNS, DHCP, and network troubleshooting
• Experience with at least some of the following in real environments:
• Endpoint management (Intune, RMM platforms, or similar)
• Security tooling (EDR, email security, vulnerability scanning, or similar)
• Backup and disaster recovery platforms
• Migration tooling and data transfer projects
• Comfortable working on multiple projects at the same time with competing priorities
• Strong troubleshooting and root cause analysis skills
• Clear written and verbal communication skills, including client-facing communication
• Highly organized, accountable, and detail-oriented
• Able to work independently while still collaborating with project and support teams
  

Work Expectations & Requirements

• In-office role (4 days in office, 1 remote)
• Occasional nights, weekends, or off-hours required for project work
• Occasional travel to client sites, including out-of-state, as needed

Job Tags

Work at office, Remote work, Night shift

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