Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The Technical Writer is consistent, detail-oriented, and enjoys a collaborative environment while being able to work independently. This role develops, edits, and delivers high-quality content for external and internal communications. This position is part of a Communications team that serves the Colorado account and collaborates daily with internal and client stakeholders to ensure accurate, timely, and effective content delivery.

Your role in our mission

• Write, edit, and manage the development of multi-vendor stakeholder communications and provider communications on behalf of the Gainwell client, the Department of Health Care Policy & Financing (Colorado Medicaid).
• Partner with internal subject matter experts across Gainwell teams to gather information, assess communication needs, and develop clear, accurate communications.
• Manage the full content development lifecycle, including drafting, internal review, client approval, publication, and tracking for content edits.
• Develop strong working knowledge of Gainwell subsystems.
• Understand and anticipate the provider experience.
• Provide a high-touch, white-glove client experience by anticipating needs, adapting to client preferences, and maintaining high quality standards.
• Monitor for errors, escalate issues promptly to leadership, and recommend process improvements to prevent recurrence.
• Balance multiple priorities in an intermittently fast-paced environment.

What we're looking for

• 5+ years of technical writing experience, preferably supporting healthcare, government, or regulated environments.
• Strong writing and editing skills with demonstrated experience managing review, approval, and stakeholder feedback processes.
• Project management experience strongly preferred, with ability to manage multiple deliverables and deadlines.
• Self-motivated and adaptable. Able to work independently and collaboratively within a team.
• Willingness and ability to learn complex subject matter to effectively collaborate with subject matter experts.

What you should expect in this role

• Writing sample required at a later stage in the application process.
• Available to meet the basic work schedule of Monday–Friday, 8:00 AM – 5:00 PM Mountain Time, with some extended hours as needed.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a reliable broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

#LI-REMOTE #LI-SA1

The pay range for this position is $52,900.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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