Job Description
Job Summary The
Regional Franchise Business Coach (FSM)provides operational support to franchise locations, assisting with both day-to-day operations and long-term strategic planning. This role serves as a key link between the franchisees and the executive team, communicating progress, identifying opportunities for improvement, and delivering feedback to strengthen the overall franchise system.
Responsibilities: Operational Excellence & Compliance - Serve as the primary point of contact for improving franchise KPIs, operational efficiency, and adherence to brand standards.
- Conduct site visits to assess compliance, deliver operational training, and communicate guidance for improvement.
- Document findings from visits, including compliance adherence, opportunities for improvement, and recommended corrective actions.
- Identify root causes of operational challenges and implement solutions through action plans, business reviews, and targeted coaching.
- Ensure integrity and accuracy in reporting territory performance metrics and operational outcomes.
- Maintain seamless productivity while traveling, managing work effectively across multiple time zones and environments.
Financial Performance & Unit Economics - Analyze franchise and territory-level P&L statements to assess financial health and identify improvement opportunities.
- Partner with franchisees to strengthen profitability and optimize business operations.
- Focus on improving unit economics through data-driven insights and financial coaching.
- Provide strategic guidance on market conditions, operational performance, and revenue growth opportunities.
Franchise Relations & Leadership - Build and maintain strong, productive relationships with franchisees and their teams, fostering collaboration and trust.
- Coach and inspire franchise owners to actively engage in brand initiatives and company-wide programs.
- Lead and support a team of Franchise Business Coaches to ensure consistent communication, accountability, and execution across the network.
- Serve as a liaison between franchisees and corporate leadership, aligning field operations with company objectives.
Strategic Planning & Execution - Guide franchisees in developing, implementing, and maintaining effective business plans tailored to their local markets.
- Support ongoing execution and follow-up to ensure long-term success and profitability.
- Utilize project management best practices to deliver initiatives on time and within scope, meeting or exceeding performance targets.
- Demonstrate strong analytical and problem-solving skills to identify key issues, drive root-cause solutions, and influence meaningful changes
Skills and Abilities: - Strong financial, analytical, and data management capabilities with a results-driven mindset.
- Excellent written and verbal communication skills with proven ability to influence, train, and consult effectively.
- Demonstrated success in driving performance within the franchise industry, with strong relationship-building and accountability skills.
- Highly organized and self-motivated, able to manage multiple priorities and meet deadlines with exceptional follow-through.
- Skilled in time management, problem solving, and exceeding performance goals.
- Proficient in Microsoft Office Suite and related business software.
- A proven ability to analyze data, identify trends, and implement effective strategies
Education and Experience: - Degree in a related field or equivalent professional experience (preferred).
- 2–3 years of experience in Business leadership, operations management, or related field.
- Minimum of 2 years of experience in the restoration industry.
- Corporate-level operations and sales support experience strongly preferred.
- Previous experience owning or managing a franchise is a plus.
- 3+ years’ experience in Sales, Lead Generation or Business Development (Preferred)
- Experience with CRM and field data collection tools (Preferred)
Benefits: - Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- PTO
Job Tags
Full time, Work at office, Local area