Job Description

Location : Amherst

Title : Data Analyst

Grade : H

No of position : 01

We have a new opportunity in the Collections – Analytics - Data Analyst

*Please review the Minimum Criteria before applying. 

Minimum Criteria

You must meet the following minimum criteria (see job description for full list of requirements):

• H1 & H grades can apply (Vertical Movement for H1)

Role Description:

The Senior Data Analyst plays a key role within the Analytics team, transforming complex data into actionable insights that drive business performance. This position is responsible for end-to-end reporting, dashboard development, and advanced analysis across operational and digital channels.

Responsibilities

Reporting & Analytics

• Design, build, and maintain daily, weekly, and monthly operational reports and dashboards using BI tools (Power BI, Tableau, QlikView, or equivalent)
• Translate business questions into analytical frameworks; deliver clear, data-driven insights and recommendations to leadership
• Conduct ad hoc analysis to support strategic initiatives, performance reviews, and process improvement efforts
• Monitor KPIs and performance trends; proactively surface anomalies and opportunities to stakeholders

Data Management & Operational Support

• Write and optimize SQL queries to extract, transform, and validate data from multiple source systems
• Ensure data quality and integrity across reporting outputs; document data lineage and definitions
• Collaborate with operations to analyze performance of outbound communication channels including email, voice, SMS, and online self-service
• Assist in the creation and QA of digital communications and campaign reporting

Collaboration & Communication

• Partner cross-functionally with operations, compliance, IT, and leadership to understand data needs and deliver solutions
• Present findings and dashboards in business reviews and stakeholder meetings
• Mentor junior analysts and contribute to team knowledge-sharing practices

Minimum Qualification: 

• Bachelor’s degree in data science, Statistics, Mathematics, Computer Science, Business Analytics, or a related field required

Required skills:

• SQL skills; ability to write complex queries, CTEs, and stored procedures
• BI/Visualization platforms (Power BI, Tableau, QlikView, Looker, or equivalent)
• Strong working knowledge of Microsoft Excel including pivot tables, advanced formulas, and data modeling
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver accurate outputs in a fast-paced environment
• Strong written and verbal communication skills; ability to present data insights to non-technical audiences
• High attention to detail and a commitment to data accuracy

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