Job Description

Ready to take the next step in advancing IT service excellence?

Join a trusted technology solutions provider delivering managed IT services, cloud solutions, cybersecurity, and support to businesses across diverse industries. Known for combining deep technical expertise with a customer-first approach, the organisation has built a reputation for reliability, responsiveness, and driving operational efficiency through tailored IT strategies.

The team is hiring a Managed Services Engineer – L2 to provide advanced technical support, resolve escalated incidents, and ensure the smooth operation of client environments. This role will involve managing complex troubleshooting, maintaining infrastructure, and supporting projects that enhance system stability and performance.

Opportunities don’t wait! Apply now.

Responsibilities:

• Taking ownership of critical issues, troubleshooting across multiple platforms, and implementing lasting solutions.
• Designing, configuring, and maintaining networks, firewalls, Microsoft 365, and VoIP systems.
• Leading IT projects from planning to execution—on time, within scope, and with measurable client value.
• Building strong relationships with clients, translating complex IT solutions into business impact.
• Coaching junior engineers and contributing to a culture of collaboration and knowledge-sharing.

Skills/Must have:

• Strong experience with networking (firewalls, switches, VLANs, routing, wireless, VoIP).
• Microsoft 365, Active Directory, and Intune expertise.
• Solid background in troubleshooting complex IT environments.
• Thrives in both independent and client-facing work.
• Professional IT certifications are a plus (Microsoft, CompTIA, ITIL, etc.).

Benefits:

• Health, dental, and vision insurance
• Company-paid life insurance and disability coverage
• 401(k) with company match
• Paid vacation and holidays
• Flexible hybrid work options
• Necessary home office set-up
• Ongoing training and certification support

Salary: 

• $50,000 - $85,000 with performance-based incentives

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